Customereye

CarRental8

Automotive & Mobility • United Statescarrental8.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

53/100
3.34 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#92of 265
Top 35% · Upper Half
#1 (best)#265 (worst)
#90Peer
#91Peer
#92This company
#93Peer
#94Peer

Overall Customer Sentiment

Above Average

54% of reviews positive, 44% negative

54%
positive
  • Positive54%
  • Neutral2%
  • Negative44%

Sentiment Balance

Covering October 2024 — 38 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 58% of reviews in this period, with 42% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Pricing
21.2%
Customer Support
14.2%
Onboarding
12.9%
Response Speed
9.7%
Loyalty
9.6%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 21.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH62/100
62/100
signal score
  • Built from a negative-review share of 42.0% across this company's analyzed reviews.
  • 19 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.3avg rating
5
46.7%
4
11.2%
3
5.2%
2
3.3%
1
33.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 67.9% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis