Customereye

CarGurus

Automotive & Mobility • United Statescargurus.co.uk

Review data last updated .

Based on public reviews and response behavior.

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1,027 reviews over 4,147 days (about 7.5 per month). Busiest month: 8% of reviews. Languages: en 99%, unknown 1%, ca 0%.

Overall Score

54/100
+8.9 vs. last month3.56 ★ average rating · 1,027 reviews
54/100 from 1,027 reviews over 70 months, high confidence.

Automotive & Mobility average: score 62.0, rating 4.26 stars, reply rate 41.3%, over 1,573 ranked companies · benchmark 6 Oct 2026

Score

53.9

Industry average 62.0

8.1 below average

Rating

3.56

Industry average 4.26

0.70 below average

Reply rate

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Industry average 41.3%

not measured

Competitive Performance Rank

Among ranked Automotive & Mobility companies

#1112of 1573 ranked in Automotive & Mobility
Top 71% · Mid Pack
#1 (best)#1573 (worst)
#1110Peer
#1111Peer
#1112This company
#1113Peer
#1114Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

53% of reviews positive, 45% negative

53%
positive
  • Positive53%
  • Neutral2%
  • Negative45%

Sentiment Balance

Covering August 2026 — 83 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Product Quality
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Onboarding
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Loyalty
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Pricing
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Customer Support
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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