Customereye

CarGurus

Automotive & Mobility • United Statescargurus.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

54/100
+5.9 vs. last month3.58 ★ average rating · 1,001 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#88of 265
Top 33% · Upper Half
#1 (best)#265 (worst)
#86Peer
#87Peer
#88This company
#89Peer
#90Peer

Overall Customer Sentiment

Above Average

52% of reviews positive, 46% negative

52%
positive
  • Positive52%
  • Neutral2%
  • Negative46%

Sentiment Balance

Covering August 2026 — 83 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 66% of reviews in this period, with 33% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 935 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
20.6%
Onboarding
13.9%
Loyalty
13.0%
Pricing
12.7%
Customer Support
11.8%

Most feedback concerns Product Quality.

The most common complaint theme is Loyalty, making up 13.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100
42/100
signal score
  • Built from a negative-review share of 45.5% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating
5
56.5%
4
5.5%
3
4.9%
2
5.8%
1
27.3%

Based on 1,001 analyzed reviews. Sentiment is improving: 78.8% of reviews in the last three months were positive, compared with 70.9% in the three months before that.

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