Based on public reviews and response behavior.
600 reviews over 1,153 days (about 16 per month). Busiest month: 9% of reviews.
Lending & Consumer Finance average: score 66.1, rating 4.45 stars, reply rate 50.0%, over 1,240 ranked companies · benchmark 7 Oct 2026
Score
48.7
Industry average 66.1
17.4 below average
Rating
4.35
Industry average 4.45
0.10 below average
Reply rate
—
Industry average 50.0%
not measured
Among ranked Lending & Consumer Finance companies
Only companies with enough recent, scoreable reviews are ranked.
75% of reviews positive, 24% negative
Covering October 2024 — 23 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 74% of reviews in this period, with 22% negative and 4% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,240 ranked companies in Lending & Consumer Finance (benchmark 7 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.162 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 48.7 sits in the bottom quarter of about 1,200 ranked Lending & Consumer Finance companies (25th percentile: 55, median: 67). The weakest topic and the reply rate are the two levers that move this score fastest.
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