Customereye

Candlestuff Supplies Ltd

Cosmetics & Fragrance • United Kingdomcandlestuff.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

55/100
−13.1 vs. last month4.64 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Cosmetics & Fragrance companies

#111of 191
Top 58% · Mid Pack
#1 (best)#191 (worst)
#109Peer
#110Peer
#111This company
#112Peer
#113Peer

Overall Customer Sentiment

Mid Pack

87% of reviews positive, 12% negative

87%
positive
  • Positive87%
  • Neutral1%
  • Negative12%

Sentiment Balance

Covering October 2023 — 14 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 29% of reviews in this period, with 71% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 590 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.1%
Product Quality
21.5%
Response Speed
15.9%
Loyalty
14.0%
Customer Support
13.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 2.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM32/100
32/100
signal score
  • Built from a negative-review share of 17.3% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
87.8%
4
2.8%
3
1.5%
2
1.0%
1
6.8%

Based on 600 analyzed reviews. Sentiment is slipping: 50.0% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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