Customereye

Canada E-Juice

Vaping & Smoking Alternatives • Canadacanadaejuice.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

51/100
−27.3 vs. last month4.65 ★ average rating · 551 reviews

Competitive Performance Rank

Among fully-analyzed Vaping & Smoking Alternatives companies

#117of 173
Top 68% · Mid Pack
#1 (best)#173 (worst)
#115Peer
#116Peer
#117This company
#118Peer
#119Peer

Overall Customer Sentiment

Mid Pack

78% of reviews positive, 20% negative

78%
positive
  • Positive78%
  • Neutral1%
  • Negative20%

Sentiment Balance

Covering November 2020 — 11 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 27% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 549 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2020.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.0%
Product Quality
17.5%
Customer Support
16.3%
Response Speed
15.6%
Loyalty
12.0%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH52/100
52/100
signal score
  • Built from a negative-review share of 29.3% across this company's analyzed reviews.
  • 4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
82.6%
4
8.2%
3
4.5%
2
1.5%
1
3.3%

Based on 551 analyzed reviews. Sentiment is slipping: 76.9% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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