Bumper

Automotive & Mobility • United Statesbumper.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

29/100

+3.3 vs. last month2.53 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#253of 265

Top 95% · Bottom Tier

#1 (best)#265 (worst)

#251Peer

#252Peer

#253This company

#254Peer

#255Peer

Overall Customer Sentiment

Below Average

34% of reviews positive, 64% negative

34%

positive

Positive34%
Neutral2%
Negative64%

Sentiment Balance

Covering October 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

25.2%

Pricing

21.4%

Loyalty

12.0%

Communication

9.6%

Delivery Shipping

7.4%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 25.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH81/100

81/100

signal score

•Built from a negative-review share of 70.7% across this company's analyzed reviews.
•18 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.5avg rating

5★

30.5%

4★

5.5%

3★

5.0%

2★

4.5%

1★

54.5%

Based on 600 analyzed reviews. Sentiment is improving: 36.0% of reviews in the last three months were positive, compared with 23.3% in the three months before that.

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