BuildDirect

Home Services • Canadabuilddirect.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

67/100

4.22 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home Services companies

#17of 92

Top 18% · Top Tier

#1 (best)#92 (worst)

#15Peer

#16Peer

#17This company

#18Peer

#19Peer

Overall Customer Sentiment

Category Leader

80% of reviews positive, 19% negative

80%

positive

Positive80%
Neutral1%
Negative19%

Sentiment Balance

Covering March 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 529 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

17.1%

Delivery Shipping

17.0%

Product Quality

16.6%

Loyalty

12.2%

Response Speed

8.2%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM29/100

29/100

signal score

•Built from a negative-review share of 21.0% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

74.0%

4★

5.8%

3★

3.3%

2★

2.2%

1★

14.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 50.0% of reviews in the last three months were positive, compared with 50.0% in the three months before that.

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