Big On Electricals

Construction & Industrial • United Kingdombigonelectricals.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

62/100

+18.9 vs. last month4.53 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#102of 404

Top 25% · Upper Half

#1 (best)#404 (worst)

#100Peer

#101Peer

#102This company

#103Peer

#104Peer

Overall Customer Sentiment

Above Average

72% of reviews positive, 27% negative

72%

positive

Positive72%
Neutral1%
Negative27%

Sentiment Balance

Covering November 2024 — 19 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 84% of reviews in this period, with 16% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

25.4%

Response Speed

17.3%

Pricing

14.7%

Product Quality

12.4%

Customer Support

10.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 3.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH58/100

58/100

signal score

•Built from a negative-review share of 39.3% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

82.2%

4★

6.0%

3★

2.5%

2★

1.0%

1★

8.3%

Based on 600 analyzed reviews. Sentiment is slipping: 90.8% of reviews in the last three months were positive, compared with 97.1% in the three months before that.

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