BeSure Group

Construction & Industrial • United Kingdombesuregroup.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

67/100

−24.6 vs. last month4.63 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#46of 404

Top 11% · Top Tier

#1 (best)#404 (worst)

#44Peer

#45Peer

#46This company

#47Peer

#48Peer

Overall Customer Sentiment

Category Leader

82% of reviews positive, 18% negative

82%

positive

Positive82%
Neutral0%
Negative18%

Sentiment Balance

Covering November 2024 — 11 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 55% of reviews in this period, with 46% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

28.2%

Product Quality

16.5%

Loyalty

11.9%

Response Speed

11.4%

Problem Resolution

7.6%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 7.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM47/100

47/100

signal score

•Built from a negative-review share of 23.7% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

85.5%

4★

5.7%

3★

1.0%

2★

1.7%

1★

6.2%

Based on 600 analyzed reviews. Sentiment is slipping: 90.1% of reviews in the last three months were positive, compared with 95.9% in the three months before that.

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