Customereye

Be More Geek!

Hobbies & Arts • United Kingdombemoregeek.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

59/100
+14.3 vs. last month4.92 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#173of 467
Top 37% · Upper Half
#1 (best)#467 (worst)
#171Peer
#172Peer
#173This company
#174Peer
#175Peer

Overall Customer Sentiment

Above Average

94% of reviews positive, 6% negative

94%
positive
  • Positive94%
  • Neutral0%
  • Negative6%

Sentiment Balance

Covering December 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
15.8%
Loyalty
15.4%
Product Quality
14.4%
Response Speed
13.4%
Delivery Shipping
11.0%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW23/100
23/100
signal score
  • Built from a negative-review share of 7.7% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
97.2%
4
0.8%
3
0.2%
2
0.5%
1
1.3%

Based on 600 analyzed reviews. Sentiment is slipping: 88.0% of reviews in the last three months were positive, compared with 95.2% in the three months before that.

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