Customereye

TrophyStore

Hobbies & Arts • United Kingdomwww.trophystore.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

56/100
−3.8 vs. last month4.87 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#250of 467
Top 54% · Mid Pack
#1 (best)#467 (worst)
#248Peer
#249Peer
#250This company
#251Peer
#252Peer

Overall Customer Sentiment

Mid Pack

90% of reviews positive, 9% negative

90%
positive
  • Positive90%
  • Neutral1%
  • Negative9%

Sentiment Balance

Covering November 2024 — 187 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 87% of reviews in this period, with 12% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
20.8%
Delivery Shipping
20.1%
Response Speed
16.5%
Customer Support
12.9%
Loyalty
10.7%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM23/100
23/100
signal score
  • Built from a negative-review share of 23.0% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
92.3%
4
4.8%
3
1.3%
2
0.7%
1
0.8%

Based on 600 analyzed reviews.

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