Customereye

Kirton Games

Hobbies & Arts • United Kingdomwww.kirtongames.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

52/100
4.66 ★ average rating · 450 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#327of 467
Top 70% · Mid Pack
#1 (best)#467 (worst)
#325Peer
#326Peer
#327This company
#328Peer
#329Peer

Overall Customer Sentiment

Mid Pack

80% of reviews positive, 19% negative

80%
positive
  • Positive80%
  • Neutral1%
  • Negative19%

Sentiment Balance

Covering October 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 430 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
20.3%
Customer Support
18.6%
Delivery Shipping
18.4%
Loyalty
13.3%
Response Speed
12.2%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 3.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM31/100
31/100
signal score
  • Built from a negative-review share of 29.3% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
88.7%
4
2.9%
3
0.4%
2
1.3%
1
6.7%

Based on 450 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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