Customereye

Back Market - Australia

Tech & Electronicsbackmarket.com.au

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

184 reviews over 350 days (about 16 per month). Busiest month: 15% of reviews. Languages: en 100%.

Overall Score

68/100
−26.2 vs. last month4.32 ★ average rating · 184 reviews
68/100 from 184 reviews over 12 months, moderate confidence.

Tech & Electronics average: score 60.0, rating 4.24 stars, reply rate 29.4%, over 796 ranked companies · benchmark 7 Oct 2026

Score

68.3

Industry average 60.0

8.3 above average

Rating

4.32

Industry average 4.24

0.08 above average

Reply rate

—

Industry average 29.4%

not measured

Competitive Performance Rank

Among ranked Tech & Electronics companies

#247of 796 ranked in Tech & Electronics
Top 31% · Upper Half
#1 (best)#796 (worst)
#245Peer
#246Peer
#247This company
#248Peer
#249Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

76% of reviews positive, 24% negative

76%
positive
  • Positive76%
  • Neutral0%
  • Negative24%

Sentiment Balance

Covering September 2026 — 6 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Product Quality
Hidden
Delivery Shipping
Hidden
Communication
Hidden
Problem Resolution
Hidden
HiddenHidden

Unlock full insights

Sign up free to view detailed data and analysis

How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

Similar companies in Tech & Electronics