Customereye

Appliance World Online

Appliances & Home Electronics • United Kingdomapplianceworldonline.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

55/100
−4.4 vs. last month4.76 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#66of 189
Top 35% · Upper Half
#1 (best)#189 (worst)
#64Peer
#65Peer
#66This company
#67Peer
#68Peer

Overall Customer Sentiment

Above Average

87% of reviews positive, 12% negative

87%
positive
  • Positive87%
  • Neutral2%
  • Negative12%

Sentiment Balance

Covering November 2024 — 36 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 72% of reviews in this period, with 22% negative and 6% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.3%
Customer Support
19.4%
Product Quality
14.1%
Pricing
10.1%
Loyalty
9.3%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW18/100
18/100
signal score
  • •Built from a negative-review share of 16.3% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
90.5%
4★
3.3%
3★
1.5%
2★
0.8%
1★
3.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 93.2% of reviews in the last three months were positive, compared with 97.0% in the three months before that.

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