Customereye

Alto

Lending & Consumer Finance • United Statesaltoira.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

49/100
+19.0 vs. last month4.42 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#223of 275
Top 81% · Bottom Tier
#1 (best)#275 (worst)
#221Peer
#222Peer
#223This company
#224Peer
#225Peer

Overall Customer Sentiment

Below Average

75% of reviews positive, 23% negative

75%
positive
  • Positive75%
  • Neutral2%
  • Negative23%

Sentiment Balance

Covering August 2024 — 6 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
22.6%
Onboarding
20.3%
Product Quality
12.2%
Response Speed
10.3%
Communication
9.4%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW22/100
22/100
signal score
  • •Built from a negative-review share of 29.7% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5★
71.2%
4★
14.3%
3★
5.7%
2★
3.2%
1★
5.7%

Based on 600 analyzed reviews. Sentiment is improving: 86.7% of reviews in the last three months were positive, compared with 78.3% in the three months before that.

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