Customereye

Alexandra

Apparel & Fashionalexandra.co.uk

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 87 days (about 70 per month). Busiest month: 43% of reviews. Languages: en 100%.

Overall Score

61/100
Short observation window (87 days)
−2.8 vs. last month3.77 ★ average rating · 200 reviews
61/100 from 200 reviews over 4 months, moderate confidence. trend not shown: window under six months.

Apparel & Fashion average: score 62.9, rating 4.25 stars, reply rate 39.8%, over 1,693 ranked companies · benchmark 7 Oct 2026

Score

61.4

Industry average 62.9

1.5 below average

Rating

3.77

Industry average 4.25

0.48 below average

Reply rate

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Industry average 39.8%

not measured

Competitive Performance Rank

Among ranked Apparel & Fashion companies

#876of 1693 ranked in Apparel & Fashion
Top 52% · Mid Pack
#1 (best)#1693 (worst)
#874Peer
#875Peer
#876This company
#877Peer
#878Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

60% of reviews positive, 40% negative

60%
positive
  • Positive60%
  • Neutral0%
  • Negative40%

Sentiment Balance

Covering September 2026 — 38 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 55% of reviews in this period, with 45% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 4 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Delivery Shipping
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Product Quality
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Response Speed
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Loyalty
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Customer Support
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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