Customereye

Onward Travel Solutions Ltd (OTS) | Airport Taxis

Automotive & Mobilityairporttaxis-uk.co.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

199 reviews over 20 days (about 303 per month). Busiest month: 94% of reviews — one month dominates this sample. Languages: en 100%.

Overall Score

68/100
Short observation window (20 days)
+10.0 vs. last month4.36 ★ average rating · 199 reviews
68/100 from 199 reviews over 2 months, moderate confidence. trend not shown: window under six months. one month holds 94% of the reviews.

Automotive & Mobility average: score 63.8, rating 4.31 stars, reply rate 40.2%, over 2,412 ranked companies · benchmark 15 Oct 2026

Score

68.1

Industry average 63.8

4.3 above average

Rating

4.36

Industry average 4.31

0.05 above average

Reply rate

—

Industry average 40.2%

not measured

Competitive Performance Rank

Among ranked Automotive & Mobility companies

#1059of 2412 ranked in Automotive & Mobility
Top 44% · Upper Halfup 295 from last month
#1 (best)#2412 (worst)
#1057Peer
#1058Peer
#1059This company
#1060Peer
#1061Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

75% of reviews positive, 23% negative

75%
positive
  • Positive75%
  • Neutral1%
  • Negative23%

Sentiment Balance

Covering September 2026 — 187 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 76% of reviews in this period, with 23% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 2 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Loyalty
Hidden
Product Quality
Hidden
Response Speed
Hidden
Communication
Hidden
HiddenHidden

Unlock full insights

Sign up free to view detailed data and analysis

How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

Similar companies in Automotive & Mobility