Acima

Lending & Consumer Finance • United Statesacima.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

−2.4 vs. last month2.86 ★ average rating · 1,999 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#238of 275

Top 87% · Bottom Tier

#1 (best)#275 (worst)

#236Peer

#237Peer

#238This company

#239Peer

#240Peer

Overall Customer Sentiment

Below Average

42% of reviews positive, 57% negative

42%

positive

Positive42%
Neutral1%
Negative57%

Sentiment Balance

Covering August 2026 — 17 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 47% of reviews in this period, with 53% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,999 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Pricing

17.2%

Customer Support

17.1%

Loyalty

15.9%

Product Quality

12.5%

Onboarding

9.3%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 17.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH77/100

77/100

signal score

•Built from a negative-review share of 56.6% across this company's analyzed reviews.
•49 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.9avg rating

5★

41.0%

4★

2.7%

3★

4.3%

2★

5.5%

1★

46.6%

Based on 1,999 analyzed reviews. Sentiment is holding steady: 50.4% of reviews in the last three months were positive, compared with 49.2% in the three months before that.

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