Customereye

Academy

Auto Parts & Accessories • United Statesacademybus.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

70/100
−4.1 vs. last month4.59 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Auto Parts & Accessories companies

#3of 148
Top 2% · Top Tier
#1 (best)#148 (worst)
#1Peer
#2Peer
#3This company
#4Peer
#5Peer

Overall Customer Sentiment

Category Leader

86% of reviews positive, 12% negative

86%
positive
  • Positive86%
  • Neutral2%
  • Negative12%

Sentiment Balance

Covering March 2020 — 26 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 89% of reviews in this period, with 12% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 586 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2020.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
24.6%
Loyalty
21.0%
Customer Support
20.7%
Response Speed
9.0%
Delivery Shipping
7.6%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100
38/100
signal score
  • •Built from a negative-review share of 18.7% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5★
82.5%
4★
6.7%
3★
3.8%
2★
1.5%
1★
5.5%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 20.0% in the three months before that.

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