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We measured how often 3,009 real companies reply to their own reviews. Nearly half never reply at all — and the ones that do are almost half as likely to show a high exit-language level as the ones that don't.
Our exit-language analysis across 593 real Software & Web Services companies found the highest exit-language distribution we've measured yet — over a third show a high level of negative and exit-language signals, ahead of Beauty & Wellness, Healthcare, and every other industry we've analyzed so far.
Our exit-language analysis across 2,261 Shopping & Fashion companies found 48% low and only 12% high — the healthiest industry distribution we've measured so far.
Our exit-language analysis across nearly 2,000 Beauty & Wellness companies found the highest exit-language distribution we've measured: roughly one in three is currently showing a high level of negative and exit-language signals.
Two companies can share the same 4.2 average and be moving in opposite directions. Ratings collapse time into one number — the trend is where the real story lives.
Latest article published November 9, 2026
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