Based on public reviews and response behavior.
600 reviews over 201 days (about 91 per month). Busiest month: 21% of reviews.
Apparel & Fashion average: score 64.0, rating 4.25 stars, reply rate 36.5%, over 3,049 ranked companies · benchmark 19 Oct 2026
Score
57.6
Industry average 64.0
6.4 below average
Rating
4.82
Industry average 4.25
0.57 above average
Reply rate
—
Industry average 36.5%
not measured
Among ranked Apparel & Fashion companies
Only companies with enough recent, scoreable reviews are ranked.
90% of reviews positive, 9% negative
Covering October 2024 — 9 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 78% of reviews in this period, with 22% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,049 ranked companies in Apparel & Fashion (benchmark 19 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.102 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.769). Review the worst months in the trend data to identify specific operational or product issues.
Included in the full report
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