Customereye

YorkTest

Supplements & Nutrition • United Kingdomwww.yorktest.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

57/100
−1.7 vs. last month4.61 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Supplements & Nutrition companies

#135of 301
Top 45% · Upper Half
#1 (best)#301 (worst)
#133Peer
#134Peer
#135This company
#136Peer
#137Peer

Overall Customer Sentiment

Above Average

84% of reviews positive, 15% negative

84%
positive
  • Positive84%
  • Neutral1%
  • Negative15%

Sentiment Balance

Covering October 2024 — 39 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 95% of reviews in this period, with 5% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
18.8%
Loyalty
18.2%
Onboarding
11.0%
Response Speed
10.4%
Product Quality
9.8%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM26/100
26/100
signal score
  • Built from a negative-review share of 23.7% across this company's analyzed reviews.
  • 6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
87.0%
4
2.7%
3
1.5%
2
1.5%
1
7.3%

Based on 600 analyzed reviews. Sentiment is improving: 95.1% of reviews in the last three months were positive, compared with 88.1% in the three months before that.

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