Based on public reviews and response behavior.
Among fully-analyzed Food & Beverage companies
85% of reviews positive, 13% negative
Covering October 2020 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Showing 443 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2020.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Product Quality.
The most common complaint theme is Problem Resolution, making up 2.5% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 458 analyzed reviews. Sentiment is slipping: 33.3% of reviews in the last three months were positive, compared with 100.0% in the three months before that.
