Customereye

Tortuga Rum Cakes

Food & Beverage • United Stateswww.tortugarumcakes.com

Review data last updated .

Based on public reviews and response behavior.

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458 reviews over 1,308 days (about 11 per month). Busiest month: 96% of reviews — one month dominates this sample.

Overall Score

55/100
4.66 ★ average rating · 458 reviews
55/100 from 458 reviews over 2 months, high confidence. one month holds 96% of the reviews.

Food & Beverage average: score 61.8, rating 4.22 stars, reply rate 32.8%, over 2,957 ranked companies · benchmark 13 Oct 2026

Score

54.5

Industry average 61.8

7.3 below average

Rating

4.66

Industry average 4.22

0.44 above average

Reply rate

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Industry average 32.8%

not measured

Competitive Performance Rank

Among ranked Food & Beverage companies

#2062of 2957 ranked in Food & Beverage
Top 70% · Mid Pack
#1 (best)#2957 (worst)
#2060Peer
#2061Peer
#2062This company
#2063Peer
#2064Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

85% of reviews positive, 13% negative

85%
positive
  • Positive85%
  • Neutral1%
  • Negative13%

Sentiment Balance

Covering October 2020 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Product Quality
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Delivery Shipping
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Loyalty
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Problem Resolution
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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