Customereye

TicketCity

Entertainment & Events • United Stateswww.ticketcity.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

38/100
3.33 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#278of 322
Top 86% · Bottom Tier
#1 (best)#322 (worst)
#276Peer
#277Peer
#278This company
#279Peer
#280Peer

Overall Customer Sentiment

Below Average

53% of reviews positive, 45% negative

53%
positive
  • Positive53%
  • Neutral3%
  • Negative45%

Sentiment Balance

Covering March 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 589 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Pricing
14.3%
Loyalty
13.0%
Customer Support
12.7%
Product Quality
12.6%
Onboarding
12.1%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 14.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH55/100
55/100
signal score
  • Built from a negative-review share of 44.7% across this company's analyzed reviews.
  • 11 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.3avg rating
5
50.2%
4
5.0%
3
5.7%
2
5.5%
1
33.7%

Based on 600 analyzed reviews. Sentiment is improving: 66.7% of reviews in the last three months were positive, compared with 16.7% in the three months before that.

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