Customereye

The Pools

Gambling & Bettingwww.thepools.com

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 216 days (about 28 per month). Busiest month: 27% of reviews. Languages: en 100%, pl 1%.

Overall Score

69/100
+40.2 vs. last month4.29 ★ average rating · 200 reviews
69/100 from 200 reviews over 8 months, moderate confidence.

Gambling & Betting average: score 57.1, rating 3.47 stars, reply rate 42.0%, over 375 ranked companies · benchmark 6 Oct 2026

Score

68.6

Industry average 57.1

11.5 above average

Rating

4.29

Industry average 3.47

0.82 above average

Reply rate

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Industry average 42.0%

not measured

Competitive Performance Rank

Among ranked Gambling & Betting companies

#108of 375 ranked in Gambling & Betting
Top 29% · Upper Half
#1 (best)#375 (worst)
#106Peer
#107Peer
#108This company
#109Peer
#110Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

73% of reviews positive, 27% negative

73%
positive
  • Positive73%
  • Neutral0%
  • Negative27%

Sentiment Balance

Covering September 2026 — 38 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 18% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Response Speed
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Problem Resolution
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Pricing
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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