Customereye

Grace Media Limited

Gambling & Bettingwww.thegracemedia.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 652 days (about 4.7 per month). Busiest month: 13% of reviews. Languages: en 99%, pl 1%.

Overall Score

73/100
−17.3 vs. last month4.15 ★ average rating · 100 reviews
73/100 from 100 reviews over 16 months, moderate confidence.

Gambling & Betting average: score 57.1, rating 3.47 stars, reply rate 42.0%, over 375 ranked companies · benchmark 6 Oct 2026

Score

73.1

Industry average 57.1

16.0 above average

Rating

4.15

Industry average 3.47

0.68 above average

Reply rate

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Industry average 42.0%

not measured

Competitive Performance Rank

Among ranked Gambling & Betting companies

#75of 375 ranked in Gambling & Betting
Top 20% · Top Tier
#1 (best)#375 (worst)
#73Peer
#74Peer
#75This company
#76Peer
#77Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

83% of reviews positive, 17% negative

83%
positive
  • Positive83%
  • Neutral0%
  • Negative17%

Sentiment Balance

Covering September 2026 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Response Speed
Hidden
Loyalty
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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