Stair Supplies

Construction & Industrial • United Stateswww.stairsupplies.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

65/100

−8.3 vs. last month4.30 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#73of 404

Top 18% · Top Tier

#1 (best)#404 (worst)

#71Peer

#72Peer

#73This company

#74Peer

#75Peer

Overall Customer Sentiment

Category Leader

75% of reviews positive, 23% negative

75%

positive

Positive75%
Neutral2%
Negative23%

Sentiment Balance

Covering December 2023 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 571 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2023.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

20.5%

Delivery Shipping

17.7%

Customer Support

16.9%

Loyalty

10.5%

Response Speed

8.2%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM47/100

47/100

signal score

•Built from a negative-review share of 27.7% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

72.8%

4★

7.3%

3★

6.5%

2★

3.7%

1★

9.7%

Based on 600 analyzed reviews. Sentiment is slipping: 80.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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