Customereye

Sports Unlimited

Sports & Fitness • United Stateswww.sportsunlimitedinc.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

46/100
4.26 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Sports & Fitness companies

#152of 174
Top 87% · Bottom Tier
#1 (best)#174 (worst)
#150Peer
#151Peer
#152This company
#153Peer
#154Peer

Overall Customer Sentiment

Below Average

66% of reviews positive, 31% negative

66%
positive
  • Positive66%
  • Neutral3%
  • Negative31%

Sentiment Balance

Covering May 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 593 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
30.7%
Response Speed
18.3%
Product Quality
15.7%
Customer Support
8.0%
Pricing
7.3%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 2.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH58/100
58/100
signal score
  • Built from a negative-review share of 36.7% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
74.5%
4
5.8%
3
4.2%
2
2.3%
1
13.2%

Based on 600 analyzed reviews. Sentiment is slipping: 71.4% of reviews in the last three months were positive, compared with 78.9% in the three months before that.

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