Customereye

Spassino Casino

Gambling & Betting • United Stateswww.spassino.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

54/100
+10.3 vs. last month4.38 ★ average rating · 474 reviews

Competitive Performance Rank

Among fully-analyzed Gambling & Betting companies

#46of 91
Top 51% · Mid Pack
#1 (best)#91 (worst)
#44Peer
#45Peer
#46This company
#47Peer
#48Peer

Overall Customer Sentiment

Mid Pack

83% of reviews positive, 16% negative

83%
positive
  • Positive83%
  • Neutral1%
  • Negative16%

Sentiment Balance

Covering September 2024 — 21 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 468 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Response Speed
27.4%
Customer Support
18.5%
Product Quality
17.1%
Loyalty
12.4%
Pricing
7.6%

Most feedback concerns Response Speed.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW20/100
20/100
signal score
  • Built from a negative-review share of 26.0% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
82.5%
4
2.1%
3
0.8%
2
0.4%
1
14.1%

Based on 474 analyzed reviews. Sentiment is improving: 93.0% of reviews in the last three months were positive, compared with 58.3% in the three months before that.

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