Customereye

Snapfish

Printing & Signage • United Kingdomwww.snapfish.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

48/100
−10.6 vs. last month4.16 ★ average rating · 900 reviews

Competitive Performance Rank

Among fully-analyzed Printing & Signage companies

#212of 232
Top 91% · Bottom Tier
#1 (best)#232 (worst)
#210Peer
#211Peer
#212This company
#213Peer
#214Peer

Overall Customer Sentiment

Below Average

73% of reviews positive, 25% negative

73%
positive
  • Positive73%
  • Neutral1%
  • Negative25%

Sentiment Balance

Covering August 2026 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 900 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
19.2%
Delivery Shipping
18.0%
Loyalty
12.0%
Response Speed
12.0%
Onboarding
11.9%

Most feedback concerns Product Quality.

The most common complaint theme is Problem Resolution, making up 4.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH50/100
50/100
signal score
  • Built from a negative-review share of 25.4% across this company's analyzed reviews.
  • 5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5
68.9%
4
8.0%
3
5.3%
2
5.7%
1
12.1%

Based on 900 analyzed reviews. Sentiment is slipping: 67.9% of reviews in the last three months were positive, compared with 75.7% in the three months before that.

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