Based on public reviews and response behavior.
50 reviews over 5,445 days (about 0.3 per month). Busiest month: 6% of reviews. Languages: en 98%, fr 2%.
Travel & Hospitality average: score 61.2, rating 3.92 stars, reply rate 39.4%, over 974 ranked companies · benchmark 14 Oct 2026
Score
39.3
Industry average 61.2
21.9 below average
Rating
3.02
Industry average 3.92
0.90 below average
Reply rate
—
Industry average 39.4%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
56% of reviews positive, 42% negative
Covering December 2019 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Based on 1 months of reviews, too short to read a trend
Share of theme mentions
Themes extracted from 50 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 974 ranked companies in Travel & Hospitality (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.413 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 39.3 sits in the bottom quarter of about 950 ranked Travel & Hospitality companies (25th percentile: 48, median: 63). The weakest topic and the reply rate are the two levers that move this score fastest.
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