Customereye

RubberFlooringInc

Construction & Industrial • United Stateswww.rubberflooringinc.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

48/100
3.99 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#331of 404
Top 82% · Bottom Tier
#1 (best)#404 (worst)
#329Peer
#330Peer
#331This company
#332Peer
#333Peer

Overall Customer Sentiment

Below Average

73% of reviews positive, 26% negative

73%
positive
  • Positive73%
  • Neutral1%
  • Negative26%

Sentiment Balance

Covering May 2024 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 587 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
19.6%
Delivery Shipping
19.0%
Product Quality
12.7%
Loyalty
9.9%
Response Speed
9.4%

Most feedback concerns Customer Support.

The most common complaint theme is Loyalty, making up 9.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH75/100
75/100
signal score
  • •Built from a negative-review share of 40.3% across this company's analyzed reviews.
  • •17 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating
5★
67.8%
4★
7.3%
3★
1.3%
2★
2.7%
1★
20.8%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 8.3% in the three months before that.

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