Based on public reviews and response behavior.
97 reviews over 1,932 days (about 1.5 per month). Busiest month: 13% of reviews. Languages: en 100%.
These figures describe an earlier period, not the last 12 months.
Cosmetics & Fragrance average: score 61.4, rating 4.31 stars, reply rate 36.3%, over 470 ranked companies · benchmark 16 Oct 2026
Score
96.3
Industry average 61.4
34.9 above average
Rating
4.92
Industry average 4.31
0.61 above average
Reply rate
—
Industry average 36.3%
not measured
Not ranked
no reviews in the last 12 months
96% of reviews positive, 4% negative
Covering December 2021 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Share of theme mentions
Themes extracted from 97 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 470 ranked companies in Cosmetics & Fragrance (benchmark 16 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 99% of reviews against an industry average of 36%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Product Quality" is the strongest recurring theme in the reviews: 66 mentions with a sentiment score of 94.75/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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