Customereye

Prime Choice Auto Parts

Auto Parts & Accessories • United Stateswww.primechoiceautoparts.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

57/100
3.74 ★ average rating · 470 reviews

Competitive Performance Rank

Among fully-analyzed Auto Parts & Accessories companies

#46of 148
Top 31% · Upper Half
#1 (best)#148 (worst)
#44Peer
#45Peer
#46This company
#47Peer
#48Peer

Overall Customer Sentiment

Above Average

62% of reviews positive, 35% negative

62%
positive
  • Positive62%
  • Neutral3%
  • Negative35%

Sentiment Balance

Covering September 2019 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 429 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2019.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
20.4%
Product Quality
15.2%
Pricing
14.4%
Loyalty
12.6%
Response Speed
12.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 20.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH62/100
62/100
signal score
  • Built from a negative-review share of 40.7% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating
5
62.1%
4
6.6%
3
2.1%
2
1.7%
1
27.4%

Based on 470 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 11.1% in the three months before that.

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