Customereye

MyPoints

Paid Surveys & Rewards • United Stateswww.mypoints.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

42/100
+6.7 vs. last month3.11 ★ average rating · 614 reviews

Competitive Performance Rank

Among fully-analyzed Paid Surveys & Rewards companies

#56of 67
Top 84% · Bottom Tier
#1 (best)#67 (worst)
#54Peer
#55Peer
#56This company
#57Peer
#58Peer

Overall Customer Sentiment

Below Average

55% of reviews positive, 43% negative

55%
positive
  • Positive55%
  • Neutral2%
  • Negative43%

Sentiment Balance

Covering August 2026 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 590 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Loyalty
18.2%
Customer Support
15.2%
Communication
14.9%
Problem Resolution
10.4%
Product Quality
9.0%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 18.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH49/100
49/100
signal score
  • Built from a negative-review share of 43.3% across this company's analyzed reviews.
  • 8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.1avg rating
5
33.9%
4
15.6%
3
11.1%
2
6.7%
1
32.7%

Based on 614 analyzed reviews. Sentiment is improving: 40.9% of reviews in the last three months were positive, compared with 33.3% in the three months before that.

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