Customereye

Mixam

Printing & Signage • United Kingdomwww.mixam.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

56/100
−3.5 vs. last month4.69 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Printing & Signage companies

#122of 232
Top 53% · Mid Pack
#1 (best)#232 (worst)
#120Peer
#121Peer
#122This company
#123Peer
#124Peer

Overall Customer Sentiment

Mid Pack

89% of reviews positive, 11% negative

89%
positive
  • Positive89%
  • Neutral1%
  • Negative11%

Sentiment Balance

Covering November 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
20.9%
Customer Support
16.2%
Delivery Shipping
14.1%
Loyalty
11.2%
Pricing
9.1%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM28/100
28/100
signal score
  • Built from a negative-review share of 13.3% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
87.5%
4
4.3%
3
1.7%
2
2.5%
1
4.0%

Based on 600 analyzed reviews. Sentiment is slipping: 81.4% of reviews in the last three months were positive, compared with 95.3% in the three months before that.

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