Customereye

Lumen Inc

Supplements & Nutrition • United Stateswww.lumen.me

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

79/100
−6.0 vs. last month4.17 ★ average rating · 1,592 reviews

Competitive Performance Rank

Among fully-analyzed Supplements & Nutrition companies

#8of 301
Top 3% · Top Tier
#1 (best)#301 (worst)
#6Peer
#7Peer
#8This company
#9Peer
#10Peer

Overall Customer Sentiment

Category Leader

66% of reviews positive, 31% negative

66%
positive
  • Positive66%
  • Neutral3%
  • Negative31%

Sentiment Balance

Covering July 2026 — 23 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 61% of reviews in this period, with 35% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,543 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
22.9%
Product Quality
15.0%
Loyalty
13.3%
Onboarding
10.5%
Pricing
10.0%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 7.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM33/100
33/100
signal score
  • Built from a negative-review share of 30.8% across this company's analyzed reviews.
  • 6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5
64.3%
4
16.4%
3
4.0%
2
3.2%
1
12.2%

Based on 1,592 analyzed reviews. Sentiment is improving: 84.9% of reviews in the last three months were positive, compared with 75.0% in the three months before that.

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