Customereye

Keen & Able

Shipping & Delivery • United Kingdomwww.keenandabledelivery.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

72/100
−8.1 vs. last month4.75 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#2of 143
Top 1% · Top Tier
#1 (best)#143 (worst)
#1Peer
#2This company
#3Peer
#4Peer
#5Peer

Overall Customer Sentiment

Category Leader

89% of reviews positive, 10% negative

89%
positive
  • Positive89%
  • Neutral1%
  • Negative10%

Sentiment Balance

Covering March 2023 — 36 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 19% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2023.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
23.5%
Delivery Shipping
22.5%
Product Quality
16.2%
Loyalty
14.0%
Communication
8.8%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM29/100
29/100
signal score
  • •Built from a negative-review share of 12.3% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
92.3%
4★
1.3%
3★
0.5%
2★
0.8%
1★
5.0%

Based on 600 analyzed reviews. Sentiment is slipping: 87.2% of reviews in the last three months were positive, compared with 96.4% in the three months before that.

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