Shipping & Delivery • United Kingdomwww.keenandabledelivery.com
Review data last updated .
Based on public reviews and response behavior.
600 reviews over 328 days (about 56 per month). Busiest month: 20% of reviews.
Shipping & Delivery average: score 53.7, rating 3.76 stars, reply rate 36.3%, over 401 ranked companies · benchmark 6 Oct 2026
Score
71.7
Industry average 53.7
18.0 above average
Rating
4.75
Industry average 3.76
0.99 above average
Reply rate
—
Industry average 36.3%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
89% of reviews positive, 10% negative
Covering March 2023 — 36 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 19% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Included in the full report
Unlock the full report — $4.99Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 401 ranked companies in Shipping & Delivery (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 71.7 places the company in the top quarter of about 400 ranked Shipping & Delivery companies (75th percentile: 69). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
"Customer Support" is the strongest recurring theme in the reviews: 402 mentions with a sentiment score of 87.90/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
