Customereye

JAC Vapour

Vaping & Smoking Alternatives • United Kingdomwww.jacvapour.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

56/100
−16.7 vs. last month4.78 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Vaping & Smoking Alternatives companies

#66of 173
Top 38% · Upper Half
#1 (best)#173 (worst)
#64Peer
#65Peer
#66This company
#67Peer
#68Peer

Overall Customer Sentiment

Above Average

87% of reviews positive, 12% negative

87%
positive
  • Positive87%
  • Neutral1%
  • Negative12%

Sentiment Balance

Covering November 2024 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 559 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
22.3%
Product Quality
16.7%
Loyalty
14.3%
Response Speed
11.4%
Problem Resolution
10.7%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM31/100
31/100
signal score
  • •Built from a negative-review share of 14.3% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
91.0%
4★
3.8%
3★
0.7%
2★
1.2%
1★
3.3%

Based on 600 analyzed reviews. Sentiment is slipping: 81.8% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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