Customereye

The Blackford Centre

Professional Certification & Skillswww.inst.org

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 1,888 days (about 1.6 per month). Busiest month: 7% of reviews. Languages: en 100%.

Overall Score

90/100
4.60 ★ average rating · 100 reviews
90/100 from 100 reviews over 17 months, moderate confidence.

Professional Certification & Skills average: score 69.9, rating 4.59 stars, reply rate 41.7%, over 1,300 ranked companies · benchmark 18 Oct 2026

Score

90.0

Industry average 69.9

20.1 above average

Rating

4.60

Industry average 4.59

in line with average

Reply rate

—

Industry average 41.7%

not measured

Competitive Performance Rank

Among ranked Professional Certification & Skills companies

#132of 1300 ranked in Professional Certification & Skills
Top 10% · Top Tier
#1 (best)#1300 (worst)
#130Peer
#131Peer
#132This company
#133Peer
#134Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

87% of reviews positive, 11% negative

87%
positive
  • Positive87%
  • Neutral2%
  • Negative11%

Sentiment Balance

Covering September 2025 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Response Speed
Hidden
Product Quality
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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