Customereye

Inkgarden

Printing & Signage • United Stateswww.inkgarden.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

54/100
−13.2 vs. last month4.41 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Printing & Signage companies

#164of 232
Top 71% · Mid Pack
#1 (best)#232 (worst)
#162Peer
#163Peer
#164This company
#165Peer
#166Peer

Overall Customer Sentiment

Mid Pack

84% of reviews positive, 16% negative

84%
positive
  • Positive84%
  • Neutral0%
  • Negative16%

Sentiment Balance

Covering May 2015 — 55 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 595 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2015.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.1%
Product Quality
20.2%
Loyalty
12.5%
Response Speed
11.4%
Pricing
9.3%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM32/100
32/100
signal score
  • Built from a negative-review share of 15.3% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
69.3%
4
13.3%
3
9.0%
2
5.2%
1
3.2%

Based on 600 analyzed reviews. Sentiment is slipping: 33.3% of reviews in the last three months were positive, compared with 96.5% in the three months before that.

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