Customereye

Ignition Casino

Gambling & Betting • United Stateswww.ignitioncasino.eu

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

45/100
+14.7 vs. last month1.39 ★ average rating · 589 reviews

Competitive Performance Rank

Among fully-analyzed Gambling & Betting companies

#70of 91
Top 77% · Bottom Tier
#1 (best)#91 (worst)
#68Peer
#69Peer
#70This company
#71Peer
#72Peer

Overall Customer Sentiment

Below Average

40% of reviews positive, 60% negative

40%
positive
  • Positive40%
  • Neutral1%
  • Negative60%

Sentiment Balance

Covering September 2024 — 16 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 585 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Pricing
22.2%
Loyalty
18.1%
Customer Support
13.4%
Product Quality
9.8%
Response Speed
9.1%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 22.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH72/100
72/100
signal score
  • Built from a negative-review share of 62.0% across this company's analyzed reviews.
  • 17 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.4avg rating
5
5.4%
4
3.1%
3
2.4%
2
3.1%
1
86.1%

Based on 589 analyzed reviews. Sentiment is improving: 13.5% of reviews in the last three months were positive, compared with 8.3% in the three months before that.

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