i-to-i TEFL

Professional Certification & Skills • United Kingdomwww.i-to-i.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

+9.4 vs. last month4.44 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#240of 281

Top 85% · Bottom Tier

#1 (best)#281 (worst)

#238Peer

#239Peer

#240This company

#241Peer

#242Peer

Overall Customer Sentiment

Below Average

78% of reviews positive, 21% negative

78%

positive

Positive78%
Neutral1%
Negative21%

Sentiment Balance

Covering November 2024 — 34 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 21% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

28.3%

Response Speed

14.1%

Product Quality

13.3%

Communication

11.1%

Loyalty

9.6%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 6.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100

38/100

signal score

•Built from a negative-review share of 19.3% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

79.7%

4★

6.0%

3★

2.3%

2★

2.5%

1★

9.5%

Based on 600 analyzed reviews. Sentiment is slipping: 78.0% of reviews in the last three months were positive, compared with 86.0% in the three months before that.

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