Frazier's Wine Merchants

Food & Beverage • United Kingdomwww.frazierswine.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

55/100

−37.0 vs. last month4.90 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#254of 551

Top 46% · Upper Half

#1 (best)#551 (worst)

#252Peer

#253Peer

#254This company

#255Peer

#256Peer

Overall Customer Sentiment

Above Average

87% of reviews positive, 11% negative

87%

positive

Positive87%
Neutral2%
Negative11%

Sentiment Balance

Covering November 2021 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 590 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2021.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

24.1%

Product Quality

17.6%

Customer Support

16.5%

Response Speed

14.3%

Loyalty

10.5%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM23/100

23/100

signal score

•Built from a negative-review share of 29.3% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

95.0%

4★

2.5%

3★

0.8%

2★

0.5%

1★

1.2%

Based on 600 analyzed reviews. Sentiment is improving: 75.0% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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