Based on public reviews and response behavior.
100 reviews over 2,106 days (about 1.4 per month). Busiest month: 10% of reviews. Languages: en 100%.
These figures describe an earlier period, not the last 12 months.
Airlines & Aviation average: score 32.9, rating 2.12 stars, reply rate 7.2%, over 115 ranked companies · benchmark 16 Oct 2026
Score
88.4
Industry average 32.9
55.5 above average
Rating
4.83
Industry average 2.12
2.71 above average
Reply rate
—
Industry average 7.2%
not measured
Not ranked
no reviews in the last 12 months
93% of reviews positive, 7% negative
Covering September 2024 — 6 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 115 ranked companies in Airlines & Aviation (benchmark 16 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 69% of reviews against an industry average of 7%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 82 mentions with a sentiment score of 92.70/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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