Flights Mojo

Flight & Hotel Booking • United Stateswww.flightsmojo.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

−46.7 vs. last month4.21 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#187of 225

Top 83% · Bottom Tier

#1 (best)#225 (worst)

#185Peer

#186Peer

#187This company

#188Peer

#189Peer

Overall Customer Sentiment

Below Average

73% of reviews positive, 25% negative

73%

positive

Positive73%
Neutral2%
Negative25%

Sentiment Balance

Covering October 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

26.8%

Pricing

11.9%

Product Quality

11.7%

Communication

9.7%

Loyalty

9.4%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 11.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH59/100

59/100

signal score

•Built from a negative-review share of 30.3% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

69.7%

4★

11.8%

3★

2.5%

2★

1.3%

1★

14.7%

Based on 600 analyzed reviews. Sentiment is slipping: 59.3% of reviews in the last three months were positive, compared with 75.0% in the three months before that.

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