Based on public reviews and response behavior.
Among fully-analyzed Flight & Hotel Booking companies
87% of reviews positive, 12% negative
Covering March 2020 — 29 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 14% negative and 0% neutral.
Showing 578 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2020.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 33.3% in the three months before that.
