Firestormgames

Gaming & Esports • United Kingdomwww.firestormgames.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

52/100

4.92 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#134of 259

Top 52% · Mid Pack

#1 (best)#259 (worst)

#132Peer

#133Peer

#134This company

#135Peer

#136Peer

Overall Customer Sentiment

Mid Pack

81% of reviews positive, 18% negative

81%

positive

Positive81%
Neutral1%
Negative18%

Sentiment Balance

Covering November 2024 — 88 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 11% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

24.7%

Response Speed

21.0%

Product Quality

14.5%

Customer Support

12.2%

Loyalty

9.7%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM35/100

35/100

signal score

•Built from a negative-review share of 35.3% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

95.7%

4★

2.3%

3★

1.3%

2★

0.2%

1★

0.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 99.5% of reviews in the last three months were positive, compared with 98.9% in the three months before that.

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