Customereye

Dxsabers

Construction & Industrial • United Stateswww.dxsabers.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

58/100
+21.5 vs. last month3.61 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#143of 404
Top 35% · Upper Half
#1 (best)#404 (worst)
#141Peer
#142Peer
#143This company
#144Peer
#145Peer

Overall Customer Sentiment

Above Average

64% of reviews positive, 35% negative

64%
positive
  • Positive64%
  • Neutral1%
  • Negative35%

Sentiment Balance

Covering August 2024 — 14 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 21% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
16.4%
Product Quality
15.7%
Delivery Shipping
14.4%
Loyalty
13.8%
Pricing
9.9%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 14.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM48/100
48/100
signal score
  • Built from a negative-review share of 38.3% across this company's analyzed reviews.
  • 25 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating
5
61.7%
4
3.7%
3
0.7%
2
1.7%
1
32.3%

Based on 600 analyzed reviews. Sentiment is improving: 80.8% of reviews in the last three months were positive, compared with 71.9% in the three months before that.

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