Customereye

Dog Kennels Direct

Veterinary & Pet Serviceswww.dog-kennelsdirect.co.uk

Review data last updated .

Based on public reviews and response behavior.

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77 reviews over 2,957 days (about 0.8 per month). Busiest month: 20% of reviews. Languages: en 100%.

Overall Score

84/100
4.49 ★ average rating · 77 reviews
84/100 from 77 reviews over 6 months, limited confidence.

Veterinary & Pet Services average: score 66.2, rating 4.42 stars, reply rate 36.0%, over 263 ranked companies · benchmark 4 Oct 2026

Score

83.8

Industry average 66.2

17.6 above average

Rating

4.49

Industry average 4.42

0.07 above average

Reply rate

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Industry average 36.0%

not measured

Competitive Performance Rank

Among ranked Veterinary & Pet Services companies

#24of 263 ranked in Veterinary & Pet Services
Top 9% · Top Tier
#1 (best)#263 (worst)
#22Peer
#23Peer
#24This company
#25Peer
#26Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

86% of reviews positive, 12% negative

86%
positive
  • Positive86%
  • Neutral3%
  • Negative12%

Sentiment Balance

Covering January 2024 — 4 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 0% negative and 25% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Product Quality
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Customer Support
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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